of customers don’t believe their insurer will attend to their long-term financial well-being
On this page :
With 62% of financial services workers saying the overall employee experience positively impacts their ability to serve customers, there is a renewed focus on employees.
Companies are enhancing machine learning, process mining, process automation and API integration use to replace high complexity levels with end-to-end automation.
Online, convenient transactions continue to ramp up, with 80% of all customer interactions expected to happen via digital channels by 2025.
There is a continued move from product- and service-based transactional business models to personalized, intelligent and proactive customer engagements.
The rise of low-code development platforms is driving seamless digital experiences and re-engineered processes around customer and employee needs.
A need to modernize legacy applications and shorten service launch timelines has accelerated the pre-pandemic cloud migration momentum.
Key Insurance solutions
What makes XR Solutions different
Industry powerhouses trust XR Solutions
19 of the top 20 large financial institutions rely on XR solutions.
Recognized as a leader in CCM software
Seven of the top 10 Fortune 500 P&C insurers use XR Solutions™ Exstream™.
Proven solutions to transform customer experiences
Nine of the top 10 Fortune 500 life insurers use XR Solutions CCM solutions.
Leaders trust XR Solutions
Learn how leading Insurance organizations lean on XR solutions.