Industry Solutions

Insurance

Enhance customer engagement, gain actionable insights and maintain security and compliance

68%

of customers don’t believe their insurer will attend to their long-term financial well-being[1]

Overview

Discover how to build customer experiences that drive engagement and retention
Insurance companies are under pressure to meet rising customer expectations, address ever-evolving regulations and security threats, and optimize and expedite claims processing. This is driving a demand for solutions that help improve the customer experience, enhance information exchange, digitize claims processing, protect personal and confidential data and mitigate compliance risk.

Key trends

With 62% of financial services workers saying the overall employee experience positively impacts their ability to serve customers, there is a renewed focus on employees[2].

Companies are enhancing machine learning, process mining, process automation and API integration use to replace high complexity levels with end-to-end automation.

Online, convenient transactions continue to ramp up, with 80% of all customer interactions expected to happen via digital channels by 2025[3].

There is a continued move from product- and service-based transactional business models to personalized, intelligent and proactive customer engagements.

The rise of low-code development platforms is driving seamless digital experiences and re-engineered processes around customer and employee needs.

A need to modernize legacy applications and shorten service launch timelines has accelerated the pre-pandemic cloud migration momentum.

Key Insurance solutions

Customer Lifecycle Information Management for Financial Services   →
Boost customer engagement, employee productivity and operational efficiency
Corporate to Bank Connectivity   →
Offload complex treasury integrations to improve cash visibility and optimize working capital
Privacy Management   →
Automate and integrate processes to drive compliance and mitigate privacy risk

What makes XR Solutions different

Industry powerhouses trust XR Solutions

19 of the top 20 large financial institutions rely on XR solutions.

Recognized as a leader in CCM software

Seven of the top 10 Fortune 500 P&C insurers use XR Solutions™ Exstream™.

Proven solutions to transform customer experiences

Nine of the top 10 Fortune 500 life insurers use XR Solutions CCM solutions.

Insurance resources

Optimize customer experiences and operations in Financial Services and Insurance

Distributed Claims Management

CEM Integrated Insurance

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