Industry Solutions

Banking

Enhance customer engagements, gain actionable insights and maintain security and compliance

180%

Financial institutions are 180% more likely to see improved customer satisfaction when focusing on experience-driven engagements[1]

Overview

Conquer disruptions and optimize customer and employee experiences
Pressure is increasing for retail banks, credit unions, wealth and asset management firms, fintechs and corporate treasury divisions to address evolving regulations and security threats and optimize and expedite payment processes. To meet these expectations, Banking organizations require solutions that improve customer service operations to ensure compliance, enhance information exchanges and mitigate risk.

Key trends

62%[2] of financial service workers say the employee experience positively impacts their ability to serve customers, renewing the priority on enhancing employee experiences.

Machine learning, process mining, process automation and API integrations are being increasingly implemented to simplify complexity with end-to-end automation.

As ransomware attacks on banks jumped by 1,318%[3] in the first half of 2021, there has been an increase in endpoint security solution deployments.

There has been a continued move from product- and service-based transactional business models to personalized, intelligent and proactive customer engagements.

The rise of low-code development platforms is driving seamless digital experiences and re-engineered processes around customer and employee needs.

The push to maintain pre-pandemic cloud momentum is pushing the need to modernize legacy applications and shorten service launch timeframes.

Key Banking solutions

Customer Lifecycle Information Management for Financial Services   →

Boost customer engagement, employee productivity and operational efficiency
Customer Experience Platform for Retail Banking   →
Improve customer experiences for greater retention, revenue and operational efficiency
Integrated Payments and
Reconciliation   →
Automate error-prone manual tasks and streamline payment flows
Privacy Management   →
Automate and integrate processes to drive compliance and mitigate privacy risk

What makes XR Solutions different

Trusted industry leader

Partners with 17 of the top 20 largest financial institutions, who trust XR Solution to support their operations.

Reliable cloud platform

Supports more than 3,000 clients by translating over 2.5 M inbound/outbound global payment transactions a month with XR Solution™ Business Network.

Stronger customer relationships

Empowers nine of the top 10 Fortune 500 banks to foster better customer relationships with XR Solution™ Customer Communications Management (CCM) solutions.

Global integration services

Manages more than 30 million digital identities and processes more than $9 trillion in network commerce across 26 billion transactions.

Banking resources

Transforming Financial Services and Insurance with Digital Process Automation

The ISO 20022 Countdown Begins: How Should You Prepare?

Focus on customer experience to stand out from your retail banking competitors

Personalize and optimize the entire customer lifecycle

Simplifying the Business to Bank Integration Process

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